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Business Insights

Business Insights - Agent Details Report

Agent Details Report The Agent Details Report displays metrics relating to an individual agent. This report is a drill-down report and can be accessed from the Agents Report. The Agents Report itsel...

Business Insights - Case Level Report

Case Level Report The Case Level report displays metrics relating to individual cases or tickets. It is a drill-down report which provides individual case or ticket specific metrics, instead of the...

Business Insights - Saving Reports

Saving Reports Sometimes when you've got your report settings just right (the correct date range, narrowed down to the correct Group or Agent, etc) you want to be able to refer back to that report o...

Business Insights - Exporting & Sharing Reports

Export & Share Note: This feature requires the Standard Plan or above. With Business Insights, you'll be able to export and share your reports with other members of your team. Once you’ve co...

Business Insights - Filtering Reports

Filtering Reports Here at Desk.com we are proud of the Business Insights system we’ve put together, and we’ve been getting really great feedback from our users! One key area that customers use in B...

Business Insights - Segmentation Report

Business Insights - Segmentation Report Note: This feature requires the Pro Plan or above. The Segmentation report in Business Insights allows you to track and correlate metrics data for a numbe...

Business Insights Concurrency Limiting

Overview ​ The /v2/insights3/ endpoints have an additional rate limit. Due to the long-running nature of these requests and the amount of data they return, only a single /v2/insights3/ outstandi...

Business Insights - Companies Report

Companies Report The Companies Report in Business Insights is where you go to see statistics for the companies identified on tickets logged by your customers, as they would most be associated with a...

Business Insights - Content Report

Overview Note: This feature requires the Business Plus Plan Customers rely on your repository of knowledge articles to help them use or troubleshoot your products and services. The Business Insigh...

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