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I cannot login to Next Gen agent

Having trouble logging into Next Gen? Try some of these troubleshooting steps to determine the issue: Scenario 1: All members of my team are effected by this Please submit a case to our team to info...

Why is my from address wrong?

This solution is relevant for when you are supporting several email addresses and have an outbound email box set up for each. When your emails are sent outbound back to the customer, the must by sen...

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