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Salesforce As SAML SSO Identity Provider

See also: Overview: Agent Single Sign-on (SSO) via JWT and SAML 2.0 ​Agent SSO via JWT Setup Details Agent SSO via SAML 2.0 Setup Details Overview This article is about establishing Sa...

Tips for Working Within the API Rate Limit

When your script goes over the API rate limit, Desk.com sends a header called "x-rate-limit-reset" with the amount of time you must wait before another request is processed. Knowing this, you might co...

Embedding the Mobile SDK

Overview If you want to run the company support center from your mobile phone or to give your customers mobile access to content and customer support, then the Desk.com Mobile SDK will do just that...

Exporting Macros to CSV Script

Overview Here, we'll show you how to connect to a Desk.com account and export all macros to a comma-separated value (CSV) file. This is a great way to audit macros for organizational and clean up p...

How to add a Brand Name to a Page Title

Prerequisites Administrator access level or above. ​Understanding of HTML, Liquid and/or CSS. By default, your Desk support site will display your Company Name as the page title in your Supp...

Custom Chat Transcript Theme

This is a custom theme for the Desk.com Email Notification Theme. It is different from the default Notification Theme in that it is for sending a transcript of a chat case when it is resolved. This th...

Adding an API Application

Setting up your API application within Desk Step 1 Go to Admin > Settings > API > My Applications > Add API Application Now enter the name of your application. This can be anything y...

Macro to CSV Update

Overview Here, we'll show you how to connect to a Desk.com account and export all macros to a comma-separated value (CSV) file. This is a great way to audit macros for organizational and clean up p...

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