As of March 13, 2020, the Desk.com product is retired and no longer accessible.

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We’re here for you. Find articles, help, and advice for getting the most out of Desk.com.

FAQ

Display Related Articles Within the Same Topic

Overview You can easily add a list of 'Related Articles' to the article page of your support center by iterating through articles within the same topic and outputting links to each. Here is the s...

File Size Attachment Limits in Desk

When attaching files to your email cases or knowledge articles in Desk, keep in mind the file size limitations. Email Attachments Knowledge Article Attachments The following size limits...

How do I remove auto-fill from chat widget?

By default, your customer-facing chat widget has "autocomplete" enabled. As a result, as your customers type their replies, suggestions pop-in based on inputs they've previously made – like this: Th...

How do I limit search results to current topic?

Option 1 – Always limit search to current topic Go to Desk Admin At the top, go to Channels On the left, go to Support Center → Web Themes Click the title of the web theme with a blue Defau...

How can I build a Multi-Brand Chat Widget?

The Chat Widget is composed of two themes. The New Screen Theme and the Connected Screen Theme. New Screen: The New Screen Theme supports the append a label to the URL and detect it in the theme ...

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