Your Personalized
Service Cloud Demo

Every customer is different, so let us give you a free personalized demo of Service Cloud and answer all your questions.

Support Center

We’re here for you. Find articles, help, and advice for getting the most out of Desk.com.

Billing

How are Flex Agents billed?

Flex Agents use Flex hours, which are pre-paid in bundles on a monthly basis. Depending on how many you or your Admin have pre-paid, their cost varies. The actual usage of Flex Agents is based on the...

How do I add a new Full Time Agent?

How you'll add a new Agent will vary based on the plan you're on and the access level you have. So let's start by heading to the Billing area to check. In the top right corner of your Admin area, you...

How do I add a new Flex Agent?

Adding a new Flex Agent requires that you're a Billing Administrator, as adding a Flex Agent will change your monthly billing. To get started, head to the Team section in your Admin. Click Add User ...

How do I cancel my account?

How you cancel will vary based on how you signed up. If you signed up through Desk.com or through an Account Executive at Desk.com, you can cancel online. This requires Billing Administrator access t...

Can I get a refund after I cancel my account?

Upon canceling your account, your membership with Desk.com will stay active for the remainder of the period you've paid for. Since your account remains active for the duration of the time you have pa...

How do I switch from monthly billing to annual?

The Billing Administrator will need to navigate to Admin Panel > Billing > Customize Plan to switch to annual billing. If you signed up through Salesforce.com or through an Account Executive a...

How do I switch from annual billing to monthly?

If you make your credit card payment directly within the Desk.com Admin under Admin Panel > Billing, then in order to switch from Annual payments to Monthly Billing, you will need to send in a requ...

How to change company details on invoices?

If you need to change your company details on your invoice, such as Company name or address, please submit a case to our support team and they will process this change for you. This may take some time...

How do I switch from credit card to check payments?

To pay with check instead of credit card, we will need to issue you an updated contract. Please contact your Salesforce Account Executive in order to process this change. If you do not have a Salesfo...

System Status

Agent Desktop

    Support Centers

      Case Channels

        Other Services

          More Info

          Business Insights

            Background Services