Take a tour of the Business Insights Customizable Dashboard. Visit our Video Support page to learn more about using Desk.com
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Learn how to enable your organization's Facebook page in Desk.com within minutes! To learn more, check out Desk.com's Video Support center!
Learn how to enable your organization's Twitter account in Desk.com within minutes! You can also find more information about Handling Twitter Cases. To learn more, check out Desk.com's Video Suppor...
Overview Creating groups is a great way to organize your teams by subject matter expertise. See also: Managing your Team With Groups
Overview This video will show you how to add users and create both standard and custom roles.
Macros are quick shortcuts in Desk that save your agents time by performing a series of repetitive tasks with the click of a mouse.
Overview This video and the associated knowledge article will show you everything you need to get started using the Business Insights Overview Report.
Overview Notifications are emails sent from Desk.com when triggered by a Business Rule and are typically used to notify internal employees of changes in a case, such as case assignment or inbound int...