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video:: Enabling Your Twitter Account in Desk.com

Learn how to enable your organization's Twitter account in Desk.com within minutes! You can also find more information about Handling Twitter Cases. To learn more, check out Desk.com's Video Suppor...

Creating Notifications

Overview Notifications are emails sent from Desk.com when triggered by a Business Rule and are typically used to notify internal employees of changes in a case, such as case assignment or inbound int...

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