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Support Center

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Admin Videos

video:: Productivity Power Punch

Efficiency is the name of the game when it comes to Customer Support. The faster your agents can move, the faster your customers get their questions answered, the happier they are. Join us as we take ...

video:: Forwarding Email from Another Provider

This video will teach you how to set up email forwarding from other providers, such as Gmail, to your email address. To learn more, check out's Video Support center!

video:: Overview of Macros

Perform multiple actions with one click using Macros. Create powerful workflows by automating actions like setting a case status, labels, and inserting canned responses.​ For more information, see B...

video:: Overview of Business Insights

Welcome to Business Insights! Learn about reporting on your support organization with filtering, segmentation, and plenty of critical metrics. Here are some resources you will find useful to help you...

video:: Overview of Desk Connect

Desk Connect is a bi-directional sync between Desk and Salesforce. Desk Connect allows you to synchronize your data without having to manually enter and maintain data in two different systems. For ...

video:: Creating Articles

Learn how to create articles and build a knowledge base for your Support Center. For more detailed information about articles, see Creating Knowledge Articles ​ Visit the Desk Video Support page ...

Desk Connect Office Hours

Learn everything you need to know about synchronizing your data between Desk and Salesforce using Desk Connect.

video:: Overview of Multilingual Support allows you to provide Multilingual Support with different, translated versions of your Support Center content for up to 53 different languages. Note: This feature requires the Pro Plan or ...

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