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Agent Videos

video:: Next Gen Case Merge

Learn how to use Case Merge in the Next Gen Agent Console. To view a text version of this guide, please click here. Visit the Desk Video Support page for more great video content.

video::Creating Labels In

Using labels is a great way to differentiate and filter cases in They can also be used to generate Macros or trigger Business Rules.

video:: Overview of the Classic Agent Console

This video gives an overview of the Agent and explains how to respond to customers. More info: Getting to know the Case Management Tab The lifecycle of a Case Using case fi...

video:: Overview of Split Cases-Classic Agent offers the ability to "split" a Case into multiple Cases, allowing for better Agent collaboration and refined reporting. ​ Learn more about organizing cases with's split feature. ...

video:: iOS App

The iOS mobile app is available in the iTunes App Store and uses our Next Generation Agent UI. See more information about the iOS app. Visit the Desk Video Support page for more great vid...

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