Using Desk.com Apps

Overview

This article will show you how to integrate with all the applications in Desk.com Apps. Integrate with other applications for communication, marketing, and project management.

Desk.com Apps Integration

PagerDuty

Allows you to send off-hours notifications to your team when you get a critical inbound case from a particular customer.

PagerDuty Integration

Custom Web Actions

Allows you to connect almost any application to Desk.com by sending a message to your web-enabled application.

Custom Web Action Integration

HipChat

Allows you to alert a support room that a number of cases are getting old or that a particular queue needs attention.

HipChat Integration

Google Talk

Allows you to send messages to a team member to let them know they need to log in to Desk.com and handle a case.

Google Talk Integration

Campfire

Allows you to let a Campfire room know that a customer has responded to an important issue.

Campfire Integration

MailChimp

Allows you to use Desk.com to subscribe a customer to your mailing list in MailChimp.

MailChimp Integration

Twilio

Allows you to send an outbound text message to a customer when their issue has been solved; you can do this using the Desk.com Twilio integration.

Twilio Integration

GetSatisfaction

Allows you to maintain multiple knowledge base sources, and engage with their communities in additional ways beyond Desk.com.  

GetSatisfaction Integration

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