Find articles, help, and advice with Desk.com

Support Center

Deleting Attachments from Your Cases

Last Updated: May 13, 2013 10:56AM PDT


Customers can add attachments to their inquiries using either the email form - as displayed below - or by submitting an email having attachments to a monitored mailbox.




Deleting an Attachment from a case
If you'd like to delete any attachments added by customers to a case, mouse over the case reply and the option to delete attachments will be displayed. Click the paperclip icon to delete one or more attachments from the case.



A dialog will allow you to pick one or more attachments to delete from the case, as in the following display:



Delete case attachments automatically using an Interaction Rule
If you prefer to delete all attachments from cases automatically using a rule, you can automate this process by configuring your rule as in the screen shot below.

In this example, all inbound attachments are removed from a specific mailbox for security reasons.