Reset an Agent's Password
Last Updated -
Steps to Change Password
- Easily change your password in your Agent Settings. In the Next Generation Agent console, click the Settings menu in the top right:
- Click Settings > Account and you can set your new password.
Admin Settings to Expire PasswordsAn Admin also has the ability to force an agent to reset their password.
- Go to Admin > Team > Users > Edit.
- Click Expire Password Now.
1. Clear their browsers temp files.
2. Go back to the agent or admin login page by clicking the one you want at https://yoursite.desk.com/home
3. DO NOT TRY TO LOG IN YET. Click the "Forgot Password" link and input the agent email address for which you would like to reset.
4. Follow the instructions to reset the password in the email to log in.
NOTE: Be sure to have them check their spam or junk mail folder for the email. If you still cannot locate this email, please contact Desk.com support to reset your password for you.