Overview of Business Insights
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Here are some resources you will find useful to help you familiarise with Business Insights.
Welcome to Business Insights! Learn about reporting on your support organization with filtering, segmentation, and plenty of critical metrics.
The Overview Report provides an overall view of your support operation and is always a great place to start. This article also contains a video which provides more detailed information and steps on launching Business Insights, navigating around it and applying Filters to your report.
We also have an article which covers the various reports we provide in Business Insights.
If you are all about the numbers and metrics, we have a Metrics Glossary which details every metric we have in Business Insights for each of the reports.
Visit the Desk Video Support Center for more great video content.