How do I replace an expired SSL certificate?

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If your SSL certificate being used for your Desk.com site (or brands, if you're using multiple brands), you'll need to provide us with your new certificate files.

Please use our Email Us form will allow you to submit your new SSL files securely by opening a support case.

You will need to provide us with 3 files to install your new certificate:

1. The actual SSL Certificate (the file extension would be a .crt)
2. The intermediate/chain/bundle certificate (also a .crt)
3. RSA private key for the SSL certificate (.key file) 

These files would come from the company you purchased your SSL certificate from. If you're unsure which file is which, their support will be able to point you in the right direction.

Include the URLs the certificates pertain to in your support case.

We will review the files upon submission and contact you to schedule a brief downtime to install the new certificates.

We also recommend marking your calendar for a couple of weeks before these new certificates will expire, so when it's time to renew, you'll have plenty of advance notice and won't need to scramble to replace them.