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What is Service Cloud Lightning?

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Put simply, Service Cloud Lightning is the world’s #1 CRM platform for service. It’s a customer service and support application that consolidates customer and case details as well as performance data so you can connect to you customers in whole new way.

 
Service Cloud lightning has been specifically designed to provide any company regardless of size, with a flexible, modern customer service platform that is quick to set up, easy to learn and can customized to meet your needs today and in the future.

With Service Cloud Lightning you get the simplicity of Desk.com with some powerful added benefits. Below are a few highlighted benefits but check out our full Benefits Guide for more.

  • Streamlined set up experience
  • Multi-Channel Support
  • Advanced reporting
  • Customizable agent console
  • Service level agreements (SLAs)

Need more? Check out all the apps you can connect from the Salesforce Appexchange.
Want to see the roadmap? Check it out the
Lightning Experience Roadmap


 

Resources

The next stage of this journey will take you through planning the migration of your data from Desk into Service Cloud. Just click the Planning Your Migration arrow below!