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What is Service Cloud Lightning?
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Put simply, Service Cloud Lightning is the world’s #1 CRM platform for service. It’s a customer service and support application that consolidates customer and case details as well as performance data so you can connect to you customers in whole new way.
With Service Cloud Lightning you get the simplicity of Desk.com with some powerful added benefits. Below are a few highlighted benefits but check out our full Benefits Guide for more.
- Streamlined set up experience
- Multi-Channel Support
- Advanced reporting
- Customizable agent console
- Service level agreements (SLAs)
The next stage of this journey will take you through planning the migration of your data from Desk into Service Cloud. Just click the Planning Your Migration arrow below!