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Planning your Move
We know you can’t wait to get started on implementing Service Cloud Lightning but before you do that you need to think about your transition plan. Trust us, having the right migration plan in place will make your move to Service Cloud Lightning smooth and successful. And we’re here to help you with just that! So first things first…
Plan out your move
- To make life easy for you we created a super helpful trail to guide you through the important aspects of your transition, so check out Make the Move from Desk.com to Service Cloud
- Managing change is an important piece of the puzzle too so use these key resources to prepare your business and your people, making your move that bit more successful!
Understand Service Cloud Terminology
Then to understand how Desk.com features simply translate to Service Cloud Lightning check out the Feature Mapping Guide we put together for you
To get up to speed on Salesforce CRM terminology take a quick peek at this Concepts, Products and Services article.
To dive deeper into functional similarity review our Desk.com to Service Cloud Migration Considerations Guide.