Features Comparison

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Whether you're a small startup or a fast-growing company that needs enterprise-grade features, Desk.com has a plan that can help you deliver fast, awesome service to your customers. We have plans that suit every size business in every industry. It all starts with a free 14-day trial, so get started today.

  STARTER$3/mo*LEARN MORE STANDARD$20/mo*LEARN MORE PRO$60/mo*LEARN MORE BUSINESS PLUS$100/mo*LEARN MORE

Desk.com Customer Support

Self-service: Knowledge Base
Self-service: Community Access
Phone: WOW Team (real people, awesome support)   8/5 12/5 12/5
Email: WOW Team (real people, awesome support)   12/5 24/5 24/5

Communication Channels

Email 1 account Unlimited Unlimited Unlimited
Twitter 1 account Unlimited Unlimited Unlimited
Facebook 1 account Unlimited Unlimited Unlimited
Chat   Unlimited Unlimited Unlimited
Webforms
Community Q&A  
Open CTI (telephony integration)    

Agent Licenses

Full time 3 max Unlimited Unlimited Unlimited
Flex Bundles: easily add temporary agents (**)     $ $

Agent Productivity

Standard page layout
Custom page layouts   3 max 3 max Unlimited
Native iOS mobile app to respond to cases on the go
Native Android mobile app to respond to cases on the go
Macros: multiple actions, 1 click
Labels: visually identify case types
Filters: case queues
Agent collision prevention
Internal collaboration notes
Custom business rules and automations Limited
Time rules Limited
Inbound interaction rules Limited
Case action trigger rules Limited
Outbound interaction rules  
CSAT rules    
Custom case fields  
Custom customer fields  
Custom company fields  
Auto-acknowledgement custom email templates Default Only
Case tab layout templates  
Notification email templates Default Only
Business hours  
Erase Content  
Case routing  
Dependent drop-downs  
Email widgets  
Internal Knowledge Base, searchable  
Agent teams  
Localization of Agent Console
(English, Japanese, French, German, Spanish, Portuguese, Italian)
 
CSAT (Customer Satisfaction) scores    
Customer Health Monitor      
Case Export   Up to 4,000 Up to 40,000 Up to 100,000

Customer Self-Service

Knowledge base
Support center
Desk.com Embed: Mobile SDK  
Desk.com Embed: Web Widget  
Multilingual support   Up to 3 languages 50+ languages 50+ languages
Branded support center domain name  
Support center branding templates Limited customization Full customization Full customization Full customization
Chat-enabled  
Customer portal access for personalized support
Mobile-optimized templates for customization
Webforms with custom fields
Multi-brand capabilities     Up to 3 brands Unlimited

Reporting

Support organization performance  
Individual agent performance  
Custom fields, labels & macros reporting  
Segmentation analysis    
Historical data   Last 6 months Unlimited data Unlimited data
CSAT (Customer Satisfaction)    
Companies reporting    
Standard dashboards    
Interactive dashboards      
Custom dashboards      

Integration & APIs

3rd-Party apps: JIRA, MailChimp, Twilio, LiveChat, etc.
Desk.com REST APIs
Integration URLs
Salesforce custom object integration
Desk Canvas     1 Integration Unlimited integrations
Desk Canvas Labs Apps      
Desk Connect to Salesforce
(standard object integration with AppExchange Apps)
   

Security

Safe Harbor & Trust Certified
SSL encryption
Two-factor authentication
Branded domain SSL hosting   $29/SSL Cert. 1st Free - $29 addl. 1st Free - $29 addl.
SSO (single sign-on) for customer portal access  
Two-factor authentication
IP Whitelisting    
SSO for agents and admins      
Custom agent roles & permissions      
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*   Per agent, billed annually (USD). The Starter plan is a fixed 3 agent bundle.

** Flex bundles are available at a discounted rate

This document is provided for informational purposes only and is not warranted to be error free, nor is it subject to any other warranties. The contents hereof are subject to change without notice, updated as of the version date listed herein, and the features and functionality mentioned here are more fully described in other documentation.