Adding translated content to your Support Center

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In order to translate your Topics and Articles into different languages, you will first need to set up Multilingual support. Once you’ve added one or more languages to your Desk.com Support Center, you’ll be able to create and publish language-specific versions of your Topics and Articles.

To do this you'll need to have:

  • Knowledge Base Manager access level or above
  • At least one Support Center topic that's been translated into a language other than the default language you've set.
  • At least one Support Center article translated, that's visible in the topic you've translated
 

Placing Translations of a Topic into the Support Center

Step 1: To place translations of your Topics go to Content → Topics → Translate. This is where you’ll add a translated topic for each published Topic. The languages you’ve added will appear and you can add the translated content.


Step 2: For each topic you’d like to appear in another language, click Translate then click the circle with the “+” sign below the language you want to add and then click update.




Step 3: Repeat this process for each language you’d like to enable for this topic.


Placing Translations of an Article into the Support Center

Step 1: To place translations of an Article into the Support Center, you’ll need to have a published Article located in a published Topic. In addition, you’ll need to provide a translated topic for that Topic before any Articles within it will appear in another language.

Step 2: Once you’ve created your Article and saved it, please ensure that you’ve toggled the “Show in Support Center” to On.

Step 3: To place the translated articles into another language go to Content → Articles → Translate or simply scroll down while you are editing your Article.


Click on the circle with the + sign and it will take you to the translation screen.


Step 4: Once you have filled out your translated content, click Update to publish your change to your Support Center.


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