Adding translated content to your Support Center

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Once you’ve added one or more languages to your Desk.com Support Center, you’ll need to create and publish language-specific versions of your Topics and Articles.

To do this you'll need to have:

  • At least one Support Center topic that's been translated into a language other than the default language you've set.
  • At least one Support Center article translated, that's visible in the topic you've translated

Placing Translations of a Topic into the Support Center

Step 1: To place translations of your Topics go to Content → Topics → Translate. This is where you’ll add a translated topic for each published Topic. The languages you’ve added will appear and you can add the translated content.

Step 2: For each topic you’d like to appear in another language, toggle the “Translate” bar to on click the gray circle below the language you want to add and then click update.

Step 3: Repeat this process for each language you’d like to enable for this topic.

Placing Translations of an Article into the Support Center

Step 1: To place translations of an Article into the Support Center, you’ll need to have a published Article located in a published Topic. In addition, you’ll need to provide a translated topic for that Topic before any Articles within it will appear in another language.

Step 2: Once you’ve created your Article and saved it, please ensure that you’ve toggled the “Show in Support Center” to On.

Step 3: To place the translated articles into another language go to Content → Articles → Translate or simply scroll down while you are editing your Article. The languages you’ve added will appear and you can insert your translated content. If there is a green circle next to a language code, then you have an up-to-date version of your content in that language. A grey circle indicates no content or out of date content in that language.

Step 4: Publish your change to your Support Center.

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