Search Operators
This is a thorough list of all supported search operators you can use when searching for cases and customers. For example, searching for created:week will look for all cases created in the past week. ...
The Agent Desktop
Creating and Using Labels
Note: This is an article that references the Classic Agent console. There is a Next Generation version of this article available. See Labels Overview. Labels in Desk.com You can use labels in...
Using the Visual Advanced Search
Note: This is an article that references the Classic Agent console. There is a Next Generation Agent version of this article covered in Agent Desktop Search. Using the Advanced Search Visual Tool So...
How to View Cases Based on Date Created
Note: This is an article that references the Classic Agent console. There is a Next Generation version of this article available. See View Cases Based on Date Created. By default, cases in your Class...