Search Operators
This is a thorough list of all supported search operators you can use when searching for cases and customers. For example, searching for created:week will look for all cases created in the past week. ...
The Agent Desktop
Creating and Using Labels
Note: This is an article that references the Classic Agent console. There is a Next Generation version of this article available. See Labels Overview. You can use labels in Desk.com to categorize ca...
Using the Visual Advanced Search
Note: This is an article that references the Classic Agent console. There is a Next Generation Agent version of this article covered in Agent Desktop Search. Using the Advanced Search Visual Tool So...
How to View Cases Based on Date Created
Note: This is an article that references the Classic Agent console. There is a Next Generation version of this article available. See View Cases Based on Date Created. By default, cases in your Clas...
Find what you're looking for faster with Quick Search
Note: This is an article that references the Classic Agent console. There is a Next Generation version of this article. See Agent Desktop Search. We’ve just made it easier than ever to search for ca...