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The Agent Desktop

Search Operators

This is a thorough list of all supported search operators you can use when searching for cases and customers. For example, searching for created:week will look for all cases created in the past week. ...

Creating and Using Labels

Note: This is an article that references the Classic Agent console. There is a Next Generation version of this article available. See Labels Overview. You can use labels in Desk.com to categorize ca...

Using the Visual Advanced Search

Note: This is an article that references the Classic Agent console. There is a Next Generation version of this article. See Agent Desktop Search. Using the Advanced Search Visual Tool Sometimes pe...

How to View Cases Based on Date Created

Note: This is an article that references the Classic Agent console. There is a Next Generation version of this article available. See View Cases Based on Date Created. By default, cases in your Clas...